TERMS & CONDITIONS
Please read through the terms and conditions thoroughly before signing up. By enrolling as a client, you agree to the terms and conditions set out on Studio. By Shan’s website (ABN: 11 265 537 589).
Studio Policies
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A maximum of 4 clients can attend a group class.
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Group classes run for a total of 50 minutes.
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As a courtesy to others, mobile phones are not to be used during class. Please keep your phone switched off or on silent in your bag.
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Please let your instructor know prior to the class commencing if you have any injuries, concerns or are pregnant.
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You must be at least 18 years of age to attend group classes.
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Parents/guardians of minors attending our private classes will need to complete and return our consent form.
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Clients must wear socks and be suitable clothed at all times for safety and hygiene reasons.
Bookings
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Class bookings are essential and must be made through Studio. By Shan’s website.
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Sessions cannot be used by anyone other than the person booked into the session. If someone other than the person booked in arrives to use the session, they will be turned away or asked to purchase their own session. Studio. By Shan can be flexible on special requests.
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Introductory offers will activate from the date of your first class and will expire after 3 calendar months.
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Class packs will activate from the date of purchase and expire on the specified date noted on the purchase.
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Studio. By Shan may change or substitute any instructor at any time without providing notice to clients.
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Studio. By Shan has the rights to cancel bookings when required.
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Studio. By Shan may place a time freeze on you class pack if you are injured or ill.
Waitlist
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If a class is full, you can add yourself to the waitlist.
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If you are on the waitlist, please ensure you are ready to come to class. If there are any cancellations, the first name on the waitlist will be notified by email and text message of the space up to 12 hours before the session commences. If you receive the notification, please ensure that you accept the booking to confirm your attendance.
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When adding yourself to the waitlist, you are committing to attend that class if a space becomes available. If you are no longer able to attend, please take yourself off the waitlist.
Cancellations and No Show
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Studio. By Shan’s booking and cancellation policy are in place to ensure all our clients have fair access to the classes they wish to attend.
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There is a strict 12 hour cancellation policy for group classes and 24 hours for private sessions to avoid losing your session. If you fail to cancel within this time, you will lose your session and the full amount will be deducted from your account or pack.
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Cancellations or rescheduling group classes or private sessions must be done through the website at least 12 hours before the session time. We do not accept cancellations made by email, phone, text or social media.
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Studio. By Shan, may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance.
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If you do not show up to your booked class, then you will lose your session.
Purchases
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All purchases are non-refundable and non-transferable between individuals. No refunds will be provided.
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No extensions are permitted to the specified expiry period.
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Our introductory offers are valid for one time only to new clients.
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Payment must be made prior to booking. You must have pre-purchased sessions on your account via the Studio. By Shan’s website.
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Studio. By Shan currently use payment processors as a third party for internet-based payment services. Your personal Information may be collected by such third parties directly and not by Studio. By Shan and will be subject to the third party’s privacy policy. Studio. By Shan have no control over, and are not responsible for, third parties’ collection, use and disclosure of your personal information.
Physical Condition
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You acknowledge that you have completed a client questionnaire www.studiobyshan.com.au before commencing your first class. You must notify Studio. By Shan of any change in your health so that your classes can be appropriately modified.
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You acknowledge that any advice and/or recommendations given to you is not intended to constitute medical diagnosis or treatment.
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You must not attend a session whilst suffering from any infections or contagious illness, disease or other ailment or whilst suffering from any physical ailment such as open cuts, sores, or minor infections where there is a risk (however small) to other clients.
Pregnant Clients
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If you are pregnant, you must notify Studio. By Shan.
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If you are new to pilates, Studio. By Shan highly recommends starting with private sessions in order to learn the modifications required for pregnancy.
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Pregnant clients must provide written clearance from your doctor, women’s health physio or OBGYN to participate in any Studio. By Shan pilates classes.
Assumption of Risk
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You are aware that you participation in classes by Studio. By Shan may involve strenuous activity and special risks.
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You warrant that you are physically able to participate in exercise classes and have not been advised otherwise by your medical practitioner. You further warrant that you have no pre-existing medical condition that would otherwise prevent you from participating in any classes.
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You understand that you will be engaging in activities that may involve risk of personal injury or illness. You also understand that there may be risks involved that are not known to you or to Studio. By Shan, or may not be reasonably foreseeable at this time or at the time of participating in classes. You assume the foregoing risks including risk of any negligence by Studio. By Shan and accept personal responsibility for any injury (including but not limited to personal injury and disability), illness, damage, loss, claim, liability or expense of any kind or nature, that you may suffer arising out of or in connection with the participation in classes by you.
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You are aware that there is a swimming pool located on the business premises and understand that the pool is not available for use. You understand and agree that any use of the swimming pool (whether with or without consent from Studio. By Shan) is at your own risk and accept personal responsibility for any injury (including but not limited to personal injury and disability), illness, damage, loss, claim, liability or expense of any kind or nature, that you may suffer arising out of or in connection with any use of the swimming pool.
Limitation of Liability
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In consideration of the grant of class credits to you, you hereby release and forever discharge Studio. By Shan from all actions, suits, proceedings, claims, demands, losses, damages, penalties, fines, costs and expenses howsoever arising that you may have incurred arising from or in connection with your use of Studio. By Shan equipment, or from being on studio premises to the fullest extent permitted by law and whether caused or contributed to (directly or indirectly) by any act of negligence, breach of duty or default/omission on the part of Studio. By Shan and its respective owners, directors, officers, employees or agents.
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In consideration of the grant of class credits to you, you agree that Studio. By Shan will not be liable for any loss, damage or theft of any of your property except where caused by the gross negligence of Studio. By Shan. Further, Studio. By Shan will not be liable for any death, personal injury or illness occurring on club premises or as a result of use equipment, except to the extent that it arises from the gross negligence of Studio. By Shan and its respective owners, directors, officers, employees or agents.
Privacy & Confidentiality Notice
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During or immediately prior to your class, Studio. By Shan may obtain certain personal information (such as health and medical details). Studio. By Shan will only use, disclose and deal with such information internally and will not distribute or disclose your information to others.
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All communications, emails and any other document provided by Studio. By Shan are the intellectual property of Studio. By Shan and cannot be sold, copied, shared or redistributed without written permission. The information contained in this communication and any future accompanying documents/communications is intended for the use of the intended recipient only and may be confidential. If you are not the intended recipient of these communications, you are hereby notified that any unauthorized use, reliance, dissemination, disclosure or copying of communications/documents or any information contained in or attached, is strictly prohibited and may be unlawful.
Website Terms of Use
General
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Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the www.studiobyshan.com.au (the Website), this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website immediately.
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You accept the Terms by remaining on the Website.
Privacy Policy
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Studio. By Shan takes your privacy seriously and any information provided through your use of the Website are subject to Studio. By Shan’s Privacy Policy. When you interact with Studio. By Shan, Studio. By Shan collects data. If you wish to retain the confidentiality of your information, do not submit your information to Studio. By Shan via e-mail or the website. If you submit personal information to Studio. By Shan, that information is subject to Studio. By Shan’s privacy policy. Please see Studio. By Shan’s Privacy Policy for detailed information on how Studio. By Shan collects, holds, uses and discloses the information gathered.
Limitation of liability
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Studio. By Shan's total liability arising out of or in connection with the services provided or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of such services to you.
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You expressly understand and agree that Studio. By Shan, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
Indemnity
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You agree to indemnify Studio. By Shan, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
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all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content;
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any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
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any breach of the Terms.
Changes
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Studio. By Shan may update the Terms of Use from time to time without notice.